Privacy Policy
AutoSure is committed to protecting your personal data in accordance with the Data Protection Act 2018 and other applicable laws. This policy explains how we collect, use, and safeguard your information.
1. Information We Collect and How We Collect It
(1) Information Collected
- User Information: Name, company name, contact details (phone number, email address)
- Vehicle Information: Vehicle registration number, VIN (Vehicle Identification Number), model name, accident date
- Service Data: Parts quotation details, delivery confirmation, uploaded images
(2) Methods of Collection
- Provided by the user during account registration or profile update
- Entered by the user while submitting or reviewing parts quotations
- Collected via manual input or photo uploads during app usage
2. Purpose of Data Collection and Use
- To process parts quotations and manage repair history for accident vehicles
- To support efficient sourcing of vehicle parts
- To verify receipt of parts from selected suppliers
- To provide access control and appropriate user permissions
- To respond to customer enquiries and provide technical support
3. Data Retention Period
- Vehicle and service history: Retained for 5 years for insurance-related dispute resolution
- User account data: Retained until the user requests account deletion
- Legally required data: Retained according to relevant laws (e.g. insurance regulations, commerce laws)
4. Disclosure of Personal Data to Third Parties
We do not disclose your personal data to third parties without your consent, except in the following cases:
- Where required by law or a court order
- When the user has provided explicit consent
- To contracted partners involved in the vehicle repair and parts supply process, to the extent necessary for service delivery
5. Data Processing by Third Parties
We may delegate certain functions to trusted third-party service providers, as follows:
| Service |
Processor |
Description |
| Data storage and server hosting |
Amazon Web Services (AWS) |
Cloud infrastructure hosting and maintenance |
| Notification and messaging |
(Where applicable) Messaging service provider |
Push notifications or SMS delivery |
6. Your Rights
- You have the right to access, correct, or delete your personal data at any time.
- You may request restriction or objection to processing where applicable under data protection laws.
- Requests can be submitted via the app’s support centre or by email, and will be handled without undue delay.
7. Data Security Measures
- All personal data is encrypted in storage and transmitted securely using SSL/TLS protocols.
- User authentication and role-based access control are in place to prevent unauthorised access.
- Security audits and access log monitoring are performed regularly to ensure data protection.
Last updated: 21 July 2025